The strategic partnership for the delivery of Excellent Waste services Essay

The strategic partnership for the delivery of Excellent Waste services for the Somerset County Council (SCC) - Essay Example Wyvem needs to adhere to correct business procedures and procedures as failure to do so may lead to cancellation of the contract. Of much importance is the nature of the contract as it touches on a key service delivery area of the Somerset County Council. In the event Wyvem fails to observe the set standard in executing its duties in cycling of waste, environmental degradation in the form of pollution will occur. This can be a barrier to the success of the partnership. Customer focus is important in this contract because the customer is the final consumer. Wyvem cannot realise profits with out maximizing on sales from its products. The Household waste recycling centres will need proper and professional management, which will ensure customer satisfaction. Customer satisfaction largely depends on how customers are treated when they visit the centres, how their views and concerns are responded and acted upon and whether they perceive the management of the centres to value them. For the partnership to succeed Wyvem will need to restrict its operations and practice within the standard limits set in the contract. For instance, it can only obtain waste with in the rules set by Somerset County Council. The incentives offered by Wyvem must fall within the agreement just as the penalties Wyvem introduces to defaulters in the process of execution of its tasks must be within acceptable limits. The payment mechanism between the parties will hold as stipulated for in the contract / agreement and no matter the amount of profit Wyvem realises from recycling business, Somerset County Council is not entitled to claim extra benefits from Wyvem. Therefore adherence to the rules and regulations entered in the contract is necessary for the success of the partnership contract. The future of the contract largely depends on how keenly senior compliance officer plays his/ her role. As a senior compliance